6 Confidential My name is Kyle Porter. I’m the CEO and founder of SalesLoft. Reading this review brought forth a number of emotions for me: fear and embarrassment to name a few; but the biggest of which is sadness that you did not get the customer experience you deserve. We’ve had the opportunity to serve a large number of customers and always strive to exceed their expectations. This is evidenced in part by the fact that this is our only non-5 star review for Cadence, and our other product Prospector has a total of 40 - 5 star reviews and only 1 - 4 star: https://www.g2crowd.com/products/salesloft-prospector/reviews. None of this matters to you though because your situation is unique to you. And it’s our fault and responsibility to improve and make better. I have a major ask of you. You do not owe it to us, but I’d like to request that you share your name with me so I can dig in deep into the account to find bugs or share ways the user experience can be improved. We’ve found many of our thousands of customers can use a little help from our services team to be the best they can be. If you’ve already contacted services, I’d like to see where that could improve as well. I believe we can help and that this is an anomaly. I’d like to make it right. Here is my email so you can stay anonymous - [email protected]. Will you please send me an email so I can help? Good Response to a Negative Review Mea culpa and great Aesop fable reference Kyle P. - 4 years ago Read the review of SalesLoft.