CONFIDENTIAL Hi Robin, Thanks for sharing your feedback on PRODUCT with a review on G2! We really appreciate you taking the time to let us know what we are doing right and what we can improve on. Thanks! Outreach Best Practices DO THIS Use your customer spreadsheet to track reviews as customers report them as complete. Step 4: Track campaign performance & thank reviewers ● Monitor your reviews to see what your customers are saying in an independent, open forum; reviews are a great source of authentic feedback on your product/service. ● As the vendor, you have the option to comment on reviews to address any points made; just make sure to clearly identify yourself as an employee and be helpful and respectful. ● Track the reviews that come in on a spreadsheet and distribute rewards along with a thank-you message.